Wiz-eBPP

(Electronic Bill Presentment and Payment)

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Overview
Organisations worldwide have been utilising the Internet as an universal business communications tool because it creates another channel to reach out to their customers. However, the Internet has also introduced greater competition, and has also resulted in a more sophisticated and demanding customers. Nevertheless, these market openings have also brought in a more sophisticated customer base, as well as an increasing number of competitors at the same time.

Therefore, any company that aims to gain a competitive edge over the others will have to reduce costs, improve customer relationships and generate new revenue in order to be successful.

Electronic bill presentment and payment (eBPP) can be used as one way to accomplish these goals through offering customers new service options.

Key Features And Functions

Targeted Marketing System
Every subscriber upon logging into Wiz-eBPP, will see targeted marketing banners/ messages customised for that particular biller.

Customised Billing for Customers
Wiz-eBPP provides a platform where customers can customise their billing experience - from the way they want to receive the bills to the way they want to pay for the bills. This gives customers a better experience and hence improves customer satisfaction.

Increase Control Over Payment Process
Wiz-eBPP allows the biller to easily check if the bill has been viewed and read by the customer, when it was opened and whether the customer has been reminded to pay for the bill.

Automated Dispute Handling/ Routing
Wiz-eBPP lets the biller determine dispute rules to facilitate automated customer dispute handling processes.

Complete and integrated billing cycle
Wiz-eBPP is able to integrate and automate the full billing cycle (billing - collection - settlement) giving the customers a one-stop service to view bills as well as pay for them.

Multiple Payment Channels
Wiz-eBPP can be linked to one or many payment processing companies, directly to banks or Payment Service Providers where payments can be made real-time.

Notification and Alerts
Wiz-eBPP can also be used simply as an informational tool to inform the customer of charges levied against the account.

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